We understand the reason why you would like to exchange the items as you are not happy upon receiving it. Therefore, we want to make it simple and clear here. Please help us read the terms and conditions below carefully:
- We do not refund or exchange to another item after purchasing.
- We only support customers exchange the size of the same item or exchange to new piece of same item if the item you receive was damaged (torn, coloraturas, fabric…) within 2-3 days from the day you receive it.
- The item for size exchange must be returned in original condition (no dirty, no damage, no strange smell), unworn condition (no perfume, no makeup stain, no signs of wearing), and still included labels and tags.
- No refund or exchange for SALE items.
- Customers would like to exchange the size of items, please come to our warehouse. Or we will get the couriers to collect the item but additional delivery fee will be paid by customers.
Because of health and hygiene reasons, please approach us for size suggestion and choose your items carefully to ward off unexpected disagreements.
For any more enquiries, please email us at the [email protected].
Thank you,
The daily.nhi SG.